01 · Dental practices
Every call answered. Every lapsed patient invited back.
When reception is with a patient, the phone is still picked up and the appointment is still booked. Patients who are overdue a check-up get a message that reads like it came from you.
For the practice manager
Today, without it
The phone rings while reception is checking a patient in, and the caller tries the next practice.
Patients who missed their recall sit in the system until somebody has a quiet afternoon.
Short-notice cancellations leave gaps that nobody has time to fill.
Try it
A morning at the front desk
Send a call while reception is busy, run the recall list, cancel an appointment and watch the gap get filled.
08:45 Reception is checking a patient in. 6 of 16 slots free this morning.
1. Send a call while reception is busy
Next caller: Priya S.. New patient, would like a check-up, free all morning.
2. Run the recall list
8 of 12 patients on the list would get a message: Elin P., Callum V., Sofia D., Ahmed Z., Bronwen E., Jack M., Yusuf K., Hannah S..
3. This morning’s diary: tap a name to cancel it
Dentist
- 09:30Free
- 11:00Free
- 12:00Free
Hygienist
- 09:00Free
- 10:30Free
- 12:30Free
A cancelled slot is offered to the waiting list in order. The first patient who can make the time takes it.
The practice manager’s list
Booked this morning(0)
Nothing booked by the system yet.
Waiting for a slot(3)
- 1. Dan P.Check-up, at work until 11:00
- 2. Ella R.Check-up, any time
- 3. Morgan T.Hygiene, collecting the children at 11:30
Needs a human(0)
Nothing needs a person yet.
Made-up patients and a made-up diary. Nothing on this page rings, messages or books anyone.
How it runs
Four steps, nobody chasing.
STEP 1
A call that reception cannot take is answered, and the caller is offered real gaps in the diary.
STEP 2
Overdue patients get a recall message, and their reply books them in.
STEP 3
A cancellation is offered to the patients waiting for that kind of slot.
STEP 4
The practice manager sees one list each morning: booked, waiting, needs a human.
Your numbers
What unanswered calls cost a practice
Example figures, change them
Your phone system's missed-call report, or a week of tallies at the desk.
Average first-year spend for a new patient, from your practice software.
First-year value of the new patients behind those unanswered calls
£50,400 a year
- Unanswered calls a year
- 720
- Of those, from new patients
- 144
- The same sum for one week
- £1,050
The sum
15 unanswered calls a week × 48 weeks × 20% new patients × £350 = £50,400. This is the value of those callers if none of them rang back. It is your numbers multiplied together, not a forecast.
This is arithmetic on your own figures. It is not a promise of results.
Works with what you have
Sits beside your phone line, your practice diary and your recall list.
Every demo on this site runs on made-up data. The real one is built around your phone line, your diary and the software you already use.
Get in touch
See it run on your own numbers.
Two quick answers. Adrians replies by email and shows you the system working with your figures, not ours.
Other systems