05 · Law firms
New enquiries qualified and booked before a fee earner touches them.
Someone asks about a house purchase or a divorce at ten at night. They are asked the right questions, told what happens next, and booked in with the right person.
For the fee earner
Today, without it
An enquiry sits in a shared inbox until someone works out whose it is.
A fee earner spends billable time on calls that were never going to be instructions.
The enquirer rings two other firms while waiting to hear back.
Try it
An enquiry at 10.12pm
Choose the kind of matter and answer as the enquirer would. See what reaches the fee earner.
The conversation · Wednesday 10.12pm
- Alex M. · 10.12pmHello, we are buying a house and need a solicitor.
- System · 10.13pmThank you, Alex. A few short questions so the right person can pick this up.
- System · question 1 of 4Where is the property you are buying?
What reaches the firm
Nothing yet
0 of 4 questions answered. Nobody at the firm has been interrupted.
The system never gives legal advice or a costs figure. Every reply says a person will.
Made-up firm, people and diary
How it runs
Four steps, nobody chasing.
STEP 1
The enquiry is answered at once, and the type of matter is identified.
STEP 2
The enquirer answers the intake questions your firm asks for that kind of work.
STEP 3
Anything outside what you take on is turned away politely, with a reason.
STEP 4
The rest are booked with the right fee earner, with the answers attached.
Your numbers
What unqualified enquiries cost in fee-earner time
Example figures, change them
Calls, forms and emails from people who are not yet clients.
Including the note written up afterwards.
Wrong kind of work, shopping around, or never heard from again.
The rate of the people taking those calls.
Time on enquiries that never instruct
£3,000 a month
- Hours on all first calls
- 20 a month
- Hours on those that never instruct
- 12 a month
- The same over twelve months
- £36,000
The sum
60 enquiries a month × 20 minutes = 1,200 minutes. 1,200 × 60% that never instruct = 720 minutes. 720 ÷ 60 × £250 an hour = £3,000 a month. This is time at your own rate, not a forecast of how much of it comes back.
This is arithmetic on your own figures. It is not a promise of results.
Works with what you have
Sits beside your enquiry forms, your phone line and your diary.
Every demo on this site runs on made-up data. The real one is built around your phone line, your diary and the software you already use.
Get in touch
See it run on your own numbers.
Two quick answers. Adrians replies by email and shows you the system working with your figures, not ours.
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