06 · Taxi firms
The phone answered on the first ring, on a Saturday night.
The call is taken, the nearest driver is offered the job, and the customer gets a text with the car on a map, without a second person in the office.
For the dispatcher
Today, without it
Friday and Saturday nights, calls queue and some callers ring someone else.
The dispatcher is on the phone and the radio at the same time.
Customers ring back to ask where the car is.
Try it
One job, three drivers
Place a booking, make the nearest driver turn it down, and watch where it goes.
Waiting for a booking
A drawing, not a real map. Distances are by road. The drive is shown at 5 times speed.
Drivers
Sam K. · Car 1
free
Bea L. · Car 2
free
Imran H. · Car 3
free
- Jo M. · Car 4On a job, not offered
The dispatcher's board
No jobs waiting.
The customer's texts
Nothing yet.
How it runs
Four steps, nobody chasing.
STEP 1
The call is answered and the pickup and drop-off are taken.
STEP 2
The nearest free driver is offered the job and has thirty seconds to accept.
STEP 3
If they pass, the next nearest is offered it.
STEP 4
The customer gets a text with a live tracking link, and another when the car is outside.
Your numbers
What a queued phone costs on a busy night
Example figures, change them
A Friday or Saturday night, from your phone log.
Answering, taking the booking and radioing it out.
Count only the hours that look like your busiest one.
Across those busy hours.
Fares in the calls that queue
£1,440 a week
- Calls beyond one person, each busy hour
- 15
- Calls beyond one person, a week
- 120
- One person can answer
- 25 of 40 an hour
The sum
40 calls − 25 one person can take = 15 calls an hour that queue. 15 × 8 busy hours = 120 calls a week. 120 × £12 average fare = £1,440.
This is arithmetic on your own figures. It is not a promise of results.
Works with what you have
Sits beside your existing number and your drivers' phones.
Every demo on this site runs on made-up data. The real one is built around your phone line, your diary and the software you already use.
Get in touch
See it run on your own numbers.
Two quick answers. Adrians replies by email and shows you the system working with your figures, not ours.
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